Returns & Exchanges

At Henderson's Western Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn boots and apparel. Please ensure all original tags remain attached and items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original boxes and include a copy of your packing slip to ensure fast processing at our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.