Frequently Asked Questions
Everything you need to know about your western gear and orders.
How do I determine my correct cowboy boot size?
Most of our western boots run true to size, but we recommend sizing down a half size for brands like Ariat or Justin if you prefer a snug fit. Check our detailed size guide on each product page for specific measurements.
What is your return policy on leather goods?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-shaped hats and boots showing signs of wear on the soles are not eligible for return.
How long does shipping take for domestic orders?
Standard shipping typically takes 5-7 business days. We also offer expedited 2-day shipping for those who need their western wear ready for the weekend rodeo.
Do you offer professional hat shaping?
Yes, all felt and straw hats purchased at Henderson's Western Store can be professionally shaped by our experts at no additional cost before they are shipped.
Are your belts made of genuine leather?
Absolutely. We pride ourselves on quality craftsmanship; all our belts, holsters, and saddles are made from 100% genuine top-grain leather.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.